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PAMELA S. BOLLIG

Edmond, OK 73013
p DOT bollig AT hotmail DOT com



  • Broad experience in all phases of management and customer service. Ability to prioritize, delegate, and control administrative work flow to manage projects or entire business. Proficient in handling simultaneous projects and meeting deadlines effectively. Demonstrated ability to achieve both immediate and long-term goals exemplifying a blend of creative and analytical abilities. Unselfish dedication to proactive customer service and community involvement. Reputation for strong work ethic, commitment to job performance and ability to thrive in challenging situations.



ACME Dog and Cat Hospital, Oklahoma City, OKJuly 2008 to July 2010
Office Manager
  • Developed operation procedures, physical control procedures, and training guidelines.
  • Prioritized work, met conflicting deadlines, and utilized variety of software programs.
  • Demonstrated diplomacy and forbearance in dealing with clients, vendors and co workers.
  • Created and implemented internal operating procedures used to track all incoming and outgoing correspondence utilizing excel & access applications to insure excellence in customer service and community relations.
  • Performed data integrity projects to include billing, payroll and correspondence for legal matters.
  • Generated daily and monthly scheduling and calendaring for clients, employees and business owner to enhance maximum efficiency flow.
  • Provided office administration and clerical skills on a day to day basis to include but not limited to receiving incoming calls and or visitors into the clinic faxing, scanning, photocopying and record management of all documentation
  • Routinely managed workload independently or in team setting, with effective communication and organizational skills to establish appropriate priorities and completion of tasks.
 
Anytime Fitness, Edmond, OKMay 2007 to July 2008
Regional Sales/ Marketing Manager
  • Provided management and oversight to a staff of 15 manager/assistant managers across six locations.
  • Conducted staff training, performance reviews, provided guidance and counseling as necessary.
  • Responsible for daily productivity records and month end reports completed without errors/ via weekly records audits.
  • Daily task included but not limited to: filing management/records management, data entry, referred phone calls from multiple phone lines, to staff members promptly and courteously.
  • Provide corporate outreach/liaison functions for franchise weight loss program.
  • Implemented nutrition and fitness program across six locations/clubs.
  • Developed and implemented quality control standards that were applied across all clients/customers, thereby ensuring integrity of the program.
  • Created and established customer service models for all roles.
  • Evaluated client progress, administered fitness test, provided coaching and motivational counseling to clients.
 
United States Air Force, Anchorage, AKJanuary 2003 to January 2007
SSgt Dietary Technician/ Wellness Educator
  • Meticulously performed flawed cash reconciliation to secure over $137k with 100% accuracy.
  • Created and maintained a positive environment to mentor and provide continued training.
  • Utilized acquired training and skills to prioritize multiple complex security operations.
  • Responsible for supervision of 6 employees to ensure daily production with 100% accountability.
  • Performed nutrition screening for newly admitted patients within 24 hours of admission, ensuring appropriate medical nutrition therapy is provided.
  • Coordinated the collection and/or exchange of information with outside offices and agencies.
  • Built cohesive/communication relationships with the impatient wards and the patient tray services.
  • Interviewed patients and clients to assess personal and nutritional needs.
  • Coordinated and taught nutritional education to increase the wellness of patients.
  • Provided nutritional awareness training and coaching to hospital personnel, base population, as well as local community.
 


University Central Oklahoma, Edmond, OKDecember, 2010
B.A. Sociology
  • Emphasis: Sociological Theory, Sociological Research and Statistics, Sociological Stratification and Human Behavior Social Environment.
 
Community College of the Air Force, Anchorage, AKAugust , 2003
Certification Diet Therapy and Wellness Education
 




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